A fast way to piss me off is to give me the run around. Ulta continues to be on my sh1t list lately with their really delayed shipping.
I don’t understand Ulta’s shipping. There’s absolutely no rhythm or reason to it. Some days I’ll place an order and within two days I’ll have it. Other days it’ll take near a week and a half to get. They also never use the same shipping method twice. I placed about five orders so far during the 21 Days of Beauty Sale and I’ve gotten them shipped via Fedex, Lasership, USPS, and UPS. You never know which carrier is going to bring the package.
But my real issue is I placed an order on March 7th for some items and unfortunately, it’s been in limbo since with FedEx. My status has been “Left FedEx origin facility” since that time. Last Friday I decided it was time I contact Ulta. I was told to wait until Monday to see if it arrives. It didn’t.
On Monday, I contacted them again and said Hiiiiii! It’s me! Remember me? The one who’s packaging didn’t arrive! I was told, “It’s still in the time frame to arrive check back with us Thursday”. Tomorrow is Thursday and I have a feeling I still won’t see movement on that box. I checked it today and we still have the same status. Don’t get me wrong Ulta is far superior to Sephora as far as shipping goes, rewards, etc…but sometimes they just make me rage. Remember my Homeworx Candle drama? I feel like sometimes their customer service is a little wacky. If I ordered something on the 7th something is wrong if it isn’t here at least by the 14th. But nope, they just refuse to do anything.
I likely won’t dispute it and I’ll give them until perhaps Monday but after that I’ll call again and see what new and interesting story they tell me. I love you Ulta but in recent years your customer service has really gone down the drain.
Do better ok?
How’s your experience with Ulta Customer Service been?
